Health and Safety Shopping (Pty) Ltd Shipping Policy.

At Health and Safety Shopping (Pty) Ltd, we are committed to providing a seamless and efficient shopping experience for our valued customers. This includes delivering your orders promptly and securely. Below you will find our shipping policy, detailing the shipping timeframes and other essential information.

Normal Shipping Timeframes:

1. Within Gauteng: All orders placed within Gauteng will be processed and shipped within 1 to 3 business days.

2. Outside Gauteng: For orders shipping outside Gauteng, please allow 2 to 5 business days for processing and delivery.

Please note that these shipping timeframes are estimates and may vary depending on factors such as order volume, public holidays, and unforeseen circumstances.

We always strive to deliver your purchases as quickly as possible.

Order Tracking:

Once your order is processed and dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment. If you have any questions or concerns about your order's delivery status, please don't hesitate to contact our customer support team at +27 11 568 7978.

Shipping Charges:

We offer competitive and transparent shipping rates on all orders. Shipping charges are calculated based on your delivery location and will be displayed before you complete the checkout process. Should you select the wrong province on Checkout, your order will be held until you pay the balance.

From time to time, we run special promotions, including free shipping on orders above a specified value or complimentary shipping for selected loyal customers. We encourage you to regularly check our website and social media pages for current offers and promotions.

If you believe your order may qualify for free shipping, you are welcome to contact our Logistics Department to request a shipping discount. All such requests are subject to review and approval at our discretion.

Shipping Locations:

Health and Safety Shopping (Pty) Ltd currently ships within South Africa. We are working diligently to expand our shipping services to additional regions and countries, so stay tuned for updates. For international shipping inquiries, please reach out to us at adsupport@healthandsafetyshopping.co.za

Address Accuracy:

To ensure timely delivery, please double-check the accuracy of your shipping address before placing an order. Health and Safety Shopping (Pty) Ltd will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Shipping Partners:

We partner with trusted and reliable shipping carriers to ensure your orders are delivered safely and on time. While we strive for a seamless delivery process, please understand that some delays may be beyond our control and are the responsibility of the shipping carrier.

Failed Delivery Policy

Customers are responsible for being available to receive their deliveries (or ensuring someone is available to receive for them) and for providing a valid, reachable contact number. If a delivery cannot be completed because the customer is unavailable, provided a wrong contact number or cannot be reached in any other way, the customer must contact the courier directly to arrange a re-delivery.

If the parcel is returned to us due to unsuccessful delivery attempts, the customer will be responsible for paying the applicable shipping fee for the parcel to be dispatched again.

Should the customer no longer wish to receive the order after it has been returned to us, the order will be treated as a return. In such cases, a 15% handling and administration fee will be deducted from any refund due.

For any further questions or inquiries regarding our shipping policy, please contact our customer support team at +27 11 568 7978.

Thank you for choosing Health and Safety Shopping (Pty) Ltd. We appreciate your business and are dedicated to providing you with the best shopping experience possible.