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How much does delivery cost?
For addresses within Gauteng, the delivery cost is R60. For addresses outside Gauteng, the delivery cost is R150.
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Delivery Times?
Delivery within Gauteng addresses usually takes 1 to 3 days. Delivery outside Gauteng typically takes 3 to 5 days.
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Can I track my order?
Yes, you can track your order. Once your order has been dispatched, you will receive a tracking number via email that you can use to monitor the status of your delivery.
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How do I change my default delivery address?
You can update your default delivery address in your account settings. If you need assistance, feel free to reach out to our customer support team.
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Will collection of my faulty product happen at the same time as delivery?
If you have a faulty product, collection arrangements will be made separately. Please contact our customer support team to initiate the return process.
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Can I have my order delivered to a different address than my billing address?
Yes, you can specify a different delivery address during the checkout process.
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Where do you deliver to?
We deliver nationwide within South Africa. Please ensure you provide accurate address details to avoid delivery delays.
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My order is missing an item - what do I do?
In the rare event of a missing item, please contact our customer support team, and we will rectify the situation promptly.
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Do you deliver on Saturdays?
Currently, we do not offer Saturday deliveries. Deliveries are scheduled on weekdays only.
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Do you deliver outside of South Africa?
At this time, we only deliver within South Africa.
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Do you deliver to PO Box addresses?
Unfortunately, we are unable to deliver to PO Box addresses. Please provide a physical address for delivery.
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If I order multiple items, will they all be delivered at the same time?
In most cases, we aim to deliver all items in the same order together. However, there may be instances where items are shipped separately due to availability or other factors.
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What happens if I am not in when you try to deliver?
If you are not available during the delivery attempt, the courier will usually leave a delivery notification with instructions on how to reschedule or collect your package.
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There's an item missing from my order
We apologize for any inconvenience. Please contact our customer support team, and we will promptly resolve the issue and ensure you receive the missing item.
Unable to find satisfactory answers?
Drop us a line